FAQs

General

• What is Epic!?
• What type of content is available?
• Is an internet connection required to use Epic!?
• Can I read books offline?
• In what languages are books available on Epic!?
• In which countries is Epic! available?
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What's New At Epic!

• Announcing Built-in Dictionary Look Up!
• Read-to-Me books now offer Follow-Along Word Highlighting!
• Get Organized with Classroom Groups!
• Educational Quizzes and Fun Trivia are now available on Epic!
• Epic! Classroom Rewards is a way for teachers to earn Epic! Points!
• Videos and Resources to Help You Make Epic! Successful in the Classroom!

Epic! For Educators

• Does Epic! offer a version for Educators?
• How do I create different profiles for each student?
• Can I use Google Classroom to create my student profiles?
• How do my students log into my educator account?
• Where can I find my classroom code?
• My classroom code isn't working.
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Devices, Profiles & Features

• What devices does Epic! support?
• Can I access my account on multiple devices?
• Will reading progress sync across all devices?
• How to create a child profile
• How do I change my child's or student's reading level or preferences?
• How can I view my child's reading activity?
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Membership and Payments

• Do you offer a trial membership?
• How much does an Epic! membership cost?
• Does each child need their own subscription?
• Does billing automatically recur every month?
• How can I cancel my Epic! membership?
• How to cancel your Epic! subscription through your iTunes Settings
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Epic! Content

• How does Epic! select its collection of content?
• How does Epic! select which content is suggested to kids?
• Is Epic!'s content safe and appropriate for my children?
• Does Epic! have the Accelerated Reader or Lexile level available for books?
• Does Epic! have audio books?
• Where can I find new or recently added books on Epic!?
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Gifts

• How can I give Epic! as a gift?
• How do I redeem my Epic! gift code?
• Can I buy Epic! as a gift for someone who is already subscribed?
• Can I buy a gift certificate for myself?

Technical Support

• Can I zoom in to read small text?
• Can I adjust the brightness of the app?
• Why are the book pages blank? Is my Firewall blocking some Epic! content?
• I forgot my password. What should I do?
• How do I unsubscribe from Epic! emails?
• Can I turn off Educational Videos?

Partners

• I'm a publisher. How can I get books on Epic!?
• I'm a children's book author. How can I get my book(s) on Epic!?