Why are the book pages blank? Is my Firewall blocking some Epic! content?

Sometimes school networks (or even home networks) block access to outside resources.

Symptoms might be that you can log in, but when you open a book, all the pages are blank or you might be able to see books, but can't hear the sound from audio books. A firewall might only block certain types of files such as the pages in the book or the audio file. 

If you are using Epic! at home, you can make this adjustment to your firewall permissions on your router. Even if using Epic! on a wireless device, your wifi router will control what content can get through. Please see the list of the domains and sub-domains to allow below. 

If you are in a school, please ask your IT staff to make sure that access to our domain - getepic.com - and all its sub-domains are allowed on your network. Please see the list of the domains and sub-domains to allow below. 

List of Epic! domains and sub-domains:
*.getepic.com 
www.getepic.com
cdn.getepic.com
api.getepic.com
video.getepic.com
audio.getepic.com
contentdrm.getepic.com
cds.n9a5n5i8.hwcdn.net
typekit.net
stripecdn.com
scontent.xx.fbcdn.net
flurry.com
newrelic.com
mixpanel.com

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk