How can I cancel my Epic! membership?

How to cancel depends on how you originally subscribed to Epic! – not how you typically view Epic!. In most cases, subscriptions to Epic! are non-refundable. If you think there is an error in billing, please contact our support team and we’ll work with you to find a solution.

If you have decided to cancel, we're sorry to see you go and want to thank you for using Epic!. Please also note that after canceling, you will still have access to the services for the remainder of the time that you have already paid for (unless otherwise noted).

iOS / Apple App Store Subscription

If you are subscribed through Apple, subscriptions and payments are managed by Apple directly.  Due to Apple’s iTunes account management and user privacy policies, we are unable to cancel your subscription or provide refunds for subscriptions purchased through iTunes.  You will need to cancel your subscription through your iTunes account.  

Please click here for instructions and details on how to manage or cancel your subscription through your iTunes account.

Please note that in some cases, your Epic! sign-in email address may be different from your Apple ID for billing.

Android / Google Play Subscription

If you are subscribed through Google Play, subscriptions and payments are managed by Google Play. You can easily cancel your Epic! subscription by simply going to your Google Play Store account. 

Please click here for instructions and details on how to manage or cancel your subscription through your Google Play Store account.

Please note you must be signed in with the account that you used to subscribe to Epic!.

Web Subscription

If you subscribed through our web site, then to cancel your subscription, please log in to your Epic! account on our website. Switch to the parent profile. Then click on the "More" icon in the upper right corner and then click "Account Settings" and on that page will be the "Membership status". Click on "Manage" and "Cancel My Subscription" to cancel your monthly subscription. 

 



 

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