How can I cancel my Epic membership?

How to cancel depends on how you originally subscribed to Epic – not how you typically view Epic. In most cases, subscriptions to Epic are non-refundable. If you think there is an error in billing, please contact our support team and we’ll work with you to find a solution.

If you have decided to cancel, we're sorry to see you go and want to thank you for using Epic. Please also note that after canceling, you will still have access to the services for the remainder of the time that you have already paid for (unless otherwise noted).

iOS / Apple App Store Subscription

If you are subscribed through Apple, you can easily cancel your Epic subscription:

  • Log In to your Epic account on your Epic iOS app
  • Click on ‘Parent Dashboard’ and enter your password when prompted
  • Click on ‘Settings’
  • Click ‘Manage’ (next to Subscription Status)
  • Click on ‘Cancel Subscription’
    • If you don’t see ‘Cancel Subscription’, you’ll be prompted to log in at www.getepic.com to cancel (because that’s where you subscribed initially).

Apple subscriptions and payments are managed by Apple directly.  Due to Apple’s iTunes account management and user privacy policies, our Support team is unable to cancel your subscription or provide refunds for subscriptions purchased through iTunes. 

Please note that in many cases, we have found the Epic sign-in email address is different than the Apple ID that is used for billing when subscribing through the Apple iTunes store.  We have no way of knowing or finding the Apple ID in these cases.

 

Android / Google Play Subscription

If you are subscribed through Google Play, you can easily cancel your Epic subscription:

  • Log In to your Epic account on your Epic Android app
  • Click on ‘Parent Dashboard’ and enter your password when prompted
  • Click on Settings’
  • Click ‘Manage’ (next to Subscription Status)
  • Click on ‘Cancel Subscription’
    • If you don’t see ‘Cancel Subscription’, you’ll be prompted to log in at www.getepic.com to cancel (because that’s where you subscribed initially).

Please note you must be signed in with the account that you used to subscribe to Epic.

 

 Epic Website Subscription

If you subscribed through the Epic website and you would like to cancel your subscription, please follow these simple steps:  

From a desktop/laptop:

  • Log In here to your Epic account
  • Click on ‘Parent Dashboard’ and enter your password when prompted
  • Click on ‘Account Settings’
  • Click ‘Manage’ next to Account Status
  • Click on 'Manage Subscription'
  • Click on 'Cancel Subscription'
  • Continue to click on 'Cancel Subscription' through the prompts

From a web browser on an iOS device:

  • Log In here to your Epic account
  • Click on 'Parent Dashboard' and enter your password when prompted
  • Click on the 'Click here to manage your account settings' link
  • Click 'Manage' next to Account Status
  • Click on 'Manage Subscription'
  • Click on 'Cancel Subscription'
  • Continue to click on 'Cancel Subscription' through the prompts

 

 



 

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